Through Thick & Thin

Covid-19 Update

18 August 2021

We are here to support customers in essential services through thick and thin, while meeting the Government’s expectations and preventing the spread of COVID-19.

If you are on the Government’s list of essential businesses, we can support you in these ways:

Contacting us

Our Customer Support Centre will continue to operate on 0800 93 39 39 from 7.30am to 5pm, Monday to Friday, or support@terracat.co.nz for all requests.

Our branch management will work from home and are available through the Customer Support Centre.

Parts Supply
  • All branches will operate a parts ordering service by phone or email only (please don’t walk in).
  • You can order parts at the Cat parts store online. Parts ordering through our Customer Support Centre continues on 0800 93 39 39 from 7.30am to 5pm, Monday to Friday.
  • We are operating a parts distribution service from our Auckland and Christchurch centres, this is only to support essential services.
  • Contactless collection is available for essential services only. Parts needed for essential services can be sent by courier, however we cannot guarantee this service.
Service

Each branch has a limited standby crew of field service technicians to support customers providing essential services. Before we send out technical staff, you’ll need to complete a specific work authorisation form.

Terra Analytical

Limited services will continue in our Fluids Lab for customers in essential businesses, contact us at support@terracat.co.nz.

Sales

Sales staff (Parts and Service, Machines and Power Systems) will be available by phone and email if required.

General

If you have any specific needs during this time or other questions, please contact our Customer Support Centre on 0800 93 39 39 or support@terracat.co.nz.