March Customer Update

08 March 2022

We’re doing our best to support our customers through challenging times, while caring for our team and preventing the spread of COVID-19.

As Omicron sweeps through the country, some of our technicians are unwell, isolating or caring for their families. We’re doing all we can to cover shortages and supply you with parts and service. With a limited crew on deck at some branches, we may need to delay some work or rearrange timing.

For the latest update on your local branch’s status, or if your parts have been held up, please call our Customer Support Centre (CSC) on 0800 93 39 39 from 7.30am to 5pm, Monday to Friday, or email support@terracat.co.nz

We are registered as a critical service provider for essential work, and our technicians are reducing their time in isolation where possible. If your business is registered as essential, please tell the CSC when booking work or ordering parts so that we can prioritise your support. 

Thanks in advance for your support and patience if we cannot provide our usual service to you in the time frame you expect.