Health and Safety

Site & Staff Notices

Level 3 communications

26 August 2021

Email message to employees / update on site notices - late Friday


Here are the COVID-19 Alert Level 3 business continuity arrangements for branches south of Auckland from 11.59pm on Tuesday, following today’s announcement. These arrangements protect our health, our customers and the health of our business.

The key difference with Level 3 is that we can now support customers across all industries in a way that reduces contact. Operational teams can return to the workplace in shifts.

One change from previous COVID situations is that the Government is making more actions legal requirements. It’s important we keep our licence to operate and avoid illness and site closures by following all these rules around social distancing, face coverings, reducing contact and hygiene. During Level 3 we need to stay in our work ‘bubbles’ and not move between parts and service departments, doing as much as possible electronically.

Any contractors and customers on site will need to wear masks, be closely supervised, keep at least two metre’s physical distance and remain outside buildings.

Please see the Level 3 work procedures or General Manager Product Support Stuart Thornley’s video about them for more information. Here’s a summary:


  • If you have concerns about your connection to the current COVID-19 cases or have been advised to take a test or isolate, please inform your manager and follow health advice.
  • We want you to stay home or go home if you are sick. If you have questions or concerns about sick leave, please contact your manager or HR to discuss your options.

Work arrangements

  • The service and parts teams will return to morning and afternoon rosters, with sites off limits between 1.30pm and 2pm.
  • All office-based team members will work from home, if this is not possible contact your manager and make arrangements. If you need to go to site, you must do this during your designated shift and not cross over the shifts.
  • Terra Analytical will be open five days a week with team members working in shifts. The laboratory remains closed to walk-in customers or visitors so customers are to send samples by courier and not drop them off on site.
  • The sales team will work from home and will refrain from face-to-face sales processes. For critical machine deliveries, seek customer and manager approval, wear a mask and avoid any close contact. If you have any questions, contact your manager.
  • Follow the approval process for all field work, both commercial marine and general.


  • Customers cannot come into our facilities. Set up your pick-up points for click and collect, ensure the COVID QR codes are visible and trace all customer visits – this is a legal requirement.
  • Ensure all team members are contact tracing as this is now a legal requirement. For business purposes all employees onsite need to sign a Right to Start sheet.
  • Practice good hygiene by cleaning your hands, cleaning common work surfaces at the start of shifts and coughing into your elbow.
  • Maintain a minimum of one-metre separation with colleagues in the same work bubble if practicable.
  • The use of face masks is mandatory when dealing with any customers or a team member outside your bubble if you cannot keep two metres distance. When dealing with a team member in your bubble, you need a mask if you cannot keep one metre’s distance.  
  • We have ample hand sanitiser, masks and cleaning products on hand so if you require more, please talk to your manager.
  • Gatherings should not exceed 10 people.
  • Travel into or out of regions is not possible. If you need to travel out of your region, please get Executive Leadership Team-level approval.

Auckland and Northland remain at Level 4 until further notice.

We applied for the wage subsidy on Monday to cover the first fortnight and expect to hear back very soon, we will keep you updated on this.

Questions? Please talk to your manager, check the questions and answers on Fetch’s COVID hub or email

Thanks for your ongoing support during this challenging time.