Customer Support

Terra Advantage

COMPLIMENTARY ON NEW + USED CAT CONSTRUCTION EQUIPMENT

Terra Advantage is our new after sales service program offered complimentary on New and Cat Certified Used construction equipment.

Terra Advantage combines machine technology with ongoing machine health advice to maximise uptime and improve productivity and grow your bottom line throughout your warranty period.

Terra Advantage takes the guesswork out of equipment management, leveraging the latest telematics hardware and software solutions.  Terra Cat's team of Condition Monitoring Advisors will monitor the health of your machine to help you maintain optimal performance, improve reliability, and reduce maintenance costs.

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MACHINE CONNECTIVITY

  • Latest ProductLink telematic hardware
  • Complimentary subscription that provides online access to your machine.

CONDITION MONITORING

  • Access to Terra Cat's team of industry experts
  • Data Driven insights to help you accurately assess the health and maintenance requirements of your machine
  • S.O.S Fluid Analysis providing detailed information about oil and coolant conditions component wear and much more
  • Cat Inspect App - easy to use app that allows you to complete Cat and customer defined inspections with the ability to add photos and comments including maintenance, machine and health and safety inspections

PRODUCTIVITY SERVICES

  • Phone and email support from our productivity services team who specialise in
    • 2D and 3D grade control
    • Cat onboard weighing systems
    • Paving and compaction systems
    • 3D software and application support
    • Remote operator and technician training

MY TERRA CAT PORTAL

You can now keep track of all of your key information in one easy to use portal.

FINANCIALS

Financial reports
Open transactions
Invoice history
Unpaid invoices
Request a copy of invoices

ASSET & MACHINE HEALTH

Total assets
Connected Assets
- Hours (SMU)
- Location and history (GPS)
- Fault codes
- Fuel burn
Warranty information

OPERATIONS

Parts reports
Open Parts Orders
Parts order history

FLUID ANALYSIS

S.O.S alerts
S.O.S fluid analysis results

Find out more about Terra Advantage