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    Genuine Cat Parts and Service


    Genuine Cat Parts

    It’s so easy to find the exact parts you’re looking for – and you’ll receive them contactless, via pickup or delivery – when you order online at parts.cat.com. So you can focus on running your business, not running all over town. That’s smart!
    Order Genuine Cat Parts Online
    Four Easy Steps to Get Started

    Step 1: Register Your Account

    Just register at parts.cat.com. You only have to do this once. Or if you aren’t registered, you can check out as a guest.

    Step 2: Add Equipment

    Then simply add your serial number to the 'add equipment' list. Not sure how to find your serial number? ID plates are typically located on the machine frame. If your machine was built after 2001, find the 17-character "PIN" and enter the last 8 characters. Can't find it? No problem, contact us and one of the team will be happy to help.

    Step 3: Find Your Parts

    Select 'shop parts' based on your equipment list, for available self-service options. Or you can search by keyword, part number or category.

    Step 4: Add Parts To Your Cart

    Just follow the prompts and add the parts to your card. Then head to the checkout. Once your order is placed, we'll do the rest. It's that easy!

    Buy Parts Online


    Sometimes it just makes sense to do it yourself. That's why we now offer Self-Service Options in our broad range of repair options. These packaged solutions give you everything you need to do the work yourself - in your shop or in the field. Simply add your equipment to your list on Parts.Cat.Com to find the parts that fit.

    Genuine Cat Parts

    Self-Service Options

    Everything you need to do the work yourself.

    How to Initiate a Return

    Please inspect your order upon delivery and contact us immediately if your parts are defective, damaged, or incorrect, so that we can make it right.
    Return your parts in-person to your nearest Terra Cat branch. Alternatively, arrange your own courier. Always include a copy of the original invoice or packing slip – we cannot process your return without it.

    Days to Return

    Most parts can be returned for full credit up to 30 days from date of supply (subject to exclusions and condition of parts).

    When Return Time Starts

    We will notify you once we have received and inspected your return, then let you know if the refund was approved or not.

    Return Processing Time

    Returns are usually processed by Terra within 2 business days of receipt. Any refund (if applicable) will be made back to your original payment method. This can take up to 10 business days (depending on the payment method).


    • Overseas freight costs are non-refundable, except where Terra supplied the wrong part
    • Parts where the value is less than $10
    • Parts not normally stocked in New Zealand, including parts sourced from overseas or from a special supplier (except where Terra has ordered the wrong part), may be eligible for return at Terra’s discretion (return penalty may apply). This includes parts noted as “non-returnable part” when ordering online at Parts.cat.com.

    Condition of Parts

    Parts must be in original, unopened condition and not be:
    • Damaged or rusted
    • Removed from original packaging
    • Incomplete or unidentifiable
    • Fitted or used
    • Made to order or measure, such as hose & hose assemblies
    • Fluids, such as Oil
    • Discontinued or replaced
    • Documents, such as literature & software
    • Remanufactured cores

    Must be returned within 90 days from date of supply to be eligible for core credit and:
    • Meet the core quality criteria; and
    • Be fully assembled; and
    • Packed in their original container

    * Surcharge may apply if repacking is necessary

    Always Standing By To Help

    Customer Service Centre Hours: Monday to Friday 7:30 am to 5pm

    After Hours Support: 0800 93 39 39 (charges may apply)

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